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How Digital Transformation Has Changed Insurance Selling?

Just like all other industries, insurance has also undergone a massive transformation in the last decade – and it is yet to stop. From product innovation to policy administration, marketing to enrollment, billing to claim management, virtually every aspect of the business and customer journey has changed. As a result, businesses have no choice but to upgrade their processes, improve product offerings, and deliver excellent customer service – or they’re gone. (more…)